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Compliments from Mr.Cherkas

Dear Mr. Jones,

I am writing this letter to express my appreciation for the fantastic service I received from Mr. Kalim Mohiuddin in purchasing my pre-owned 2006 Toyota RAV4 from West Coast Toyota on October 27, 2014.

I have been dealing at West Coast Toyota since 2008 and this is my second vehicle purchase. As such, I would like to share the following service practices exhibited by Kalim which demonstrate service excellence:

  • Always greeted by name with a friendly smile
  • Superior product knowledge
  • Always on time for scheduled appointments i.e. after sales service
  • All email and telephone inquiries returned the same day even after business hours or on scheduled days off
  • Always a willingness and desire to help i.e. after sales service
  • Demonstration vehicle offered while after sales service performed
  • After sales service completed ahead of schedule
  • Vehicle parked at front entrance while warmed and ready for evening delivery

In lieu of the above, I feel very welcomed, valued and proud to be a West Coast Toyota customer who will continue to recommend Kalim to my family and friends for an exceptional buying experience.

Finally, I really enjoy dealing with Kalim as he has become not only a trusted Product Advisor, but also a very good friend who I enjoy discussing cars with every time I have one of my family’s three Toyota’s in for service.

Sincerely,

Rob Cherkas

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