Dear Mr. Jones,
I am writing this letter to express my appreciation for the fantastic service I received from Mr. Kalim Mohiuddin in purchasing my pre-owned 2006 Toyota RAV4 from West Coast Toyota on October 27, 2014.
I have been dealing at West Coast Toyota since 2008 and this is my second vehicle purchase. As such, I would like to share the following service practices exhibited by Kalim which demonstrate service excellence:
- Always greeted by name with a friendly smile
- Superior product knowledge
- Always on time for scheduled appointments i.e. after sales service
- All email and telephone inquiries returned the same day even after business hours or on scheduled days off
- Always a willingness and desire to help i.e. after sales service
- Demonstration vehicle offered while after sales service performed
- After sales service completed ahead of schedule
- Vehicle parked at front entrance while warmed and ready for evening delivery
In lieu of the above, I feel very welcomed, valued and proud to be a West Coast Toyota customer who will continue to recommend Kalim to my family and friends for an exceptional buying experience.
Finally, I really enjoy dealing with Kalim as he has become not only a trusted Product Advisor, but also a very good friend who I enjoy discussing cars with every time I have one of my family’s three Toyota’s in for service.