Dear Mr. Jones,
I am writing this letter to express my appreciation for the fantastic service I received from Mr. Kalim Mohiuddin in purchasing my pre-owned 2006 Toyota RAV4 from West Coast Toyota on October 27, 2014.
I have been dealing at West Coast Toyota since 2008 and this is my second vehicle purchase. As such, I would like to share the following service practices exhibited by Kalim which demonstrate service excellence:
- Always greeted by name with a friendly smile
- Superior product knowledge
- Always on time for scheduled appointments i.e. after sales service
- All email and telephone inquiries returned the same day even after business hours or on scheduled days off
- Always a willingness and desire to help i.e. after sales service
- Demonstration vehicle offered while after sales service performed
- After sales service completed ahead of schedule
- Vehicle parked at front entrance while warmed and ready for evening delivery
Counting tonight we have bought a total of 8 cars/trucks from your dealership.
Kalim Mohiuddin has been our Product Advisor since we moved to Pitt Meadows and began dealing with your dealership in 2004.
His attention to our needs and desires is unmatched by anyone else, and the friendship we have developed with him over these 10 years is so treasured. [continue reading…]
The West Coast Toyota sales team treasures the time spent building relationships with our customers. We always appreciate when they return. This testament is made true by Jacqueline (pictured above) and Darrel Erickson who have recently purchased their 7th vehicle from Kalim Mohiuddin. Kalim will attest that these are two very happy West Coast Toyota customers.
Evelyn Park’s not a stranger is our dealership and we’ve gotten to know her pretty well. This is the 4th Toyota she has bought from Kalim and says she, “loves dealing with us; especially Diane – very nice lady.”
Thank you for your continued support Evelyn. You’re a pleasure to work with.
We always have a friendly greeting. Kalim the salesman is fantastic. He knows exactly what we need for our safe driving and life style and also budget. Everyone is helpful at this place. This is the third car I have purchased here. I have also attended an Orientation Night before. I am looking forward to the one for this car. I learn useful information and like to meet the mechanics whom I would not normally see.
The customer in the video above would come back to West Coast Toyota just for the salesmen. “Kalim was hands down the best” they raved. They came in and test drove 4 vehicles and were sold. “I would recommend him to a lot of people because he is by far the best I have ever seen. He was just such a great person to deal with. ” they said.
I have been Kalim’s client for approx. 10 years now, and don’t intend to change. Kalim is a salesman who treat people like a gentleman. This is the third Toyota car I lease from him. I confess that this time I don’t look forward to the next one because Toyota seem to have done too good a job on this year’s model, but will most probably succumb anyway. [continue reading…]
Kalim Mohiuddin’s customers Kevin & Tammy Pollard and their family travelled from Chilliwack and purchased from West Coast Toyota. Their entire family owns Toyota’s and this is their 3rd from West Coast Toyota.
Kalim Mohiuddin’s friend Faye Smith has bought 3 Toyota’s from West Coast Toyota! Thank you Faye and congratulations!
We’ve all walked around a car lot before and have our own experiences. Likely some good, and some bad. It was so nice to receive a card from our recent customers sharing their appreciation.