Even though your service desk closes at 5 several service advisers were there when I arrived at 5:08 PM and Janette processed my paperwork in her usual professional manner. She just forgot to offer me a rain check for the car wash. Arthur was great also. He greeted me at the beginning, called to update me as to what was needed and notified me when the car was ready. Joanne made the apt by the phone and arranged for a loaner because I needed to get to a Dr’s apt. Great job everyone! Merry Christmas!