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Arthur Chan

Stellar Service

best service stampTo: Service Manager

I would like to take a moment and recognize the outstanding quality and service we constantly receive in your Service Department from Arthur {and many times Brad too). In a world where we are all quick to complain about bad experiences, we are usually hesitant to take the time to praise the good ones. Arthur has always provided us with top-notch service and goes out of his way to make sure we are fully taken care of…to the point where we feel that we have personalized service! We are currently in the market for a new car or truck and we never thought we’d be basing our future purchase on where we will be going for service, but that is exactly the conclusion we have reached – to go with Toyota, where we know the service will be outstanding. Thank you for all your efforts – we really do appreciate it.


Darryl & Kristy Hammond


It Began 4 Years Ago…

I just wanted to say that I have been bringing my vehicle (a 2010 Highlander) to the service department at West Coast Toyota since I bought it almost four years ago now.  I have always been impressed by the excellent customer service offered to me by both Arthur and Brad in the service department.  During this past visit, I was also impressed by the service offered by the shuttle driver, whose name I believe is Brian. [continue reading…]


Service – It’s What We’re All About

We came in because the battery on my car had failed and my husband had to come and give a jump in order to get the car to the dealership. Arthur greeted us upon arrival and got the car into the garage very quickly. He was very professional and friendly. He was able to get the battery replaced and on our way very quickly. We were very impressed with the service he provided. A big thank you to Arthur!!

Tanya Peterson


Start to Finish

Because of the terrible weather, it was not worth washing but Arthur did indicate they would have and asked if I would like to have it vacuumed. I gratefully accepted and that was a nice treat to have that chore taken care of. As always, from start to finish, your staff excel at customer service. I love my car and appreciate that it is a reliable vehicle. Thank you to all staff involved in the service needs & thanks for the coffee!

Ingrid K


Shop West Coast!

I like the professional and honest service. I was greeted right away and also notified by Arthur that the computer system was down.  He quickly dealt with the situation in a professional manner. Arthur called me and let me know about some other additional work that would be recommend to get done and the cost.

Marco Mundschin