We are pleased to announce that Product Advisors Chris Thomas and Neil Kirkwood have received Toyota Canada’s Pinnacle Award, for their outstanding customer satisfaction results in 2017. This is a very prestigious award, with only 9 Product Advisors achieving this level of status in British Columbia this year.
More than 300 individuals were eligible. Only those with the very best record of customer satisfaction are chosen. We at West Coast Toyota are exceedingly proud of both Neil and Chris’ accomplishment. We are also excited to note that this is Chris Thomas’ 4th Pinnacle Award! He is the only Product Advisor in British Columbia to win this award from Toyota Canada four times.
We congratulate both Chris and Neil, and commend them on their consistently excellent customer service!
Congratulations Aaron and Alicia on your new 2018 TRD Offroad Toyota 4Runner.
I know you’re looking forward to fun on and off-road- ENJOY!! Chris Thomas, West Coast Toyota
Jessica King just bought a brand new KIA Sportage LX AWD from sales representative Chris Thomas. Jessica is looking forward to driving her new vehicle back home through the Kootenays.
Congratulations to Chris Thomas on receiving the Top Performer Award from Toyota Canada’s prestigious Pinnacle Program for a third year as a result of his efforts in maintaining Excellence in Customer Satisfaction.
Through a dedication to a customer first mindset and through an exemplary level of service as recognized by his customers, Chris holds the second highest average Toyota Purchase Experience score in the zone for 2016, out of more than 300 Product Advisors.
Barclay and Suzanne came all the way from Soda Springs, California to pick up this fabulous 2014 Platinum Nissan Tundra from Sales Associate, Kalim Mohiuddin. Congratulations on your new truck and safe travels!!
Hello Mr. Jones,
I wanted to say thanks very much to you and your staff at West Coast Toyota for looking after my new vehicle purchase. It was a pleasure being introduced and meeting with Mr. Chris Thomas. Mr. Thomas is truly enthusiastic and most enjoyable to speak with as he knows his job and the product, coupled with his great sense of humour. We were very impressed with Mr. Thomas in that he takes a legitimate interest in his customers which was displayed in his attitude throughout the process with his professionalism.
After the new vehicle purchase I mentioned to Mr. Thomas that I would like an additional add on and at that time he recommended Farhad Yousefbigloo at West Coast Detail. Mr. Thomas without hesitation made the phone call right away and set up the contact with Farhad. I later contacted Farhad and set up the appointment for my vehicle.
I attended at West Coast Detail and met with Farhad Yousefbigloo who was very polite, professional and personable in regard to his customer relations as well as his good sense of humour. The work was completed on my new vehicle and I was very pleased with the outcome. I have to say that in meeting Farhad you can see that he has a honest concern for his customers in that he wants to make sure they are pleased with the work they receive as he did take the time to go over with me what had been done.
Through the entire process the staff was a pleasure to deal with and who were consistent in providing excellent customer service with a positive outlook. I have been back to your Toyota dealership a few times and I’m impressed in that when I come in, Mr. Thomas (Chris) always greats me and addresses me by my first name. That to me shows that he cares and takes interest in his customers. Chris is an awesome guy and I will recommend to others.
Employees help make the business and you have two employees that are doing a great job.
In closing I want to sincerely say thanks very much to you and your staff at both locations.
Rachel Cassidy’s first vehicle is this beautiful 2016 Scion IM which will be her commuter and will also take her to Manning Park and beyond for some great back country adventures. Congratulations!!!